EVY Refund and Cancellation Policy

Last Updated: January 5, 2026

Effective Date: January 5, 2026

Version: 2.0

Our Refund Policy in Simple Terms

EVY offers a 14-day money-back guarantee on your first subscription. If you're not satisfied with EVY Plus for any reason, you can request a full refund within 14 days of your initial purchase—no questions asked.

After 14 days: Refund requests are reviewed on a case-by-case basis. We're a small team and we want to be fair, so we'll consider each situation individually.

This policy explains how our refund process works and what to expect.

Quick Summary

Table of Contents

1. 14-Day Money-Back Guarantee
2. After 14 Days
3. How Cancellation Works
4. Billing Errors and Fraud
5. How to Request a Refund
6. Disputed Charges and Chargebacks
7. EU Consumer Rights
8. Contact Us

14-Day Money-Back Guarantee

We want you to be confident in your decision to subscribe to EVY Plus. That's why we offer a 14-day money-back guarantee on your first subscription.

How It Works

• 14 days from your initial purchase to request a full refund
• No questions asked — any reason is valid
• Full refund of your subscription payment
• Simply email us at help@evy.so to request your refund

What's Covered

• Your first subscription payment to EVY Plus
• The 14-day window starts from the date of your initial purchase
• This guarantee applies once per customer

Note: The 14-day guarantee applies to your initial subscription only, not to subsequent renewal payments.

After 14 Days

After the 14-day guarantee period, we review refund requests on a case-by-case basis.

What We Consider

• Your specific situation and circumstances
• How long you've been subscribed
• Whether there were technical issues on our end
• Your account history with EVY

We're a small team and we genuinely want to be fair. If you have a reasonable request, we'll do our best to help.

What to Do

• Email us at help@evy.so explaining your situation
• We'll review your request within 2-3 business days
• We'll respond with our decision and reasoning

Remember: You can always cancel your subscription anytime to prevent future charges. You'll keep access until the end of your current billing period.

How Cancellation Works

You can cancel your EVY Plus subscription anytime with no penalties or fees.

Cancellation Process

To cancel:

1. Log in to your EVY account
2. Go to Account Settings → Billing
3. Click Cancel Subscription
4. Confirm cancellation

Or: Email help@evy.so with subject "Cancel Subscription"

What Happens After Cancellation

Immediate effects:

• Your subscription will not renew
• No future charges will occur
• You'll receive a confirmation email

Until end of billing period:

• ✅ You keep full access to EVY Plus
• ✅ You can continue creating content
• ✅ You can export all your data
• ✅ All your documents remain accessible

After billing period ends:

• Your account downgrades to Free plan
• Plus-only features become unavailable
• Your documents remain accessible (with Free plan limits)
• You can re-subscribe anytime

Data Export

Before cancelling, we recommend:

• Exporting any important documents
• Downloading any meeting recordings
• Saving any content you want to keep

After cancellation:

• You have 30 days to export your data
• After 30 days, some data may become inaccessible
• After 60 days, we permanently delete unused data

For details, see our Terms of Service and Privacy Policy.

Billing Errors and Fraud

Regardless of the 14-day window, we always issue refunds for billing errors and fraudulent charges.

Billing Errors

Situations covered:

• You were charged twice for the same period
• You were charged after cancelling
• Incorrect amount was charged
• Payment processing error

What we do:

• Full refund of the incorrect charge
• Processed within 5-10 business days
• No questions asked

How to report: Email help@evy.so with subject "Billing Error" and include your account email, description of the error, and payment receipt.

Fraudulent Charges

Situations covered:

• Unauthorized access to your account
• Someone else used your payment method without permission
• You didn't authorize the subscription

What we do:

• Immediate account suspension for security
• Full refund of unauthorized charges
• Investigation of the incident
• Help securing your account

How to report: Email help@evy.so immediately with subject "URGENT: Fraudulent Charge".

How to Request a Refund

Requesting a refund is simple:

Step 1: Email Us

Email: help@evy.so

Subject: "Refund Request - [Your Situation]"

Include:

• Your EVY account email address
• Date of charge
• Amount charged
• Reason for refund request
• Any supporting documentation (receipts, screenshots, error messages)

Step 2: We Review Your Request

Timeline:

• We respond within 2-3 business days
• We may ask follow-up questions
• We investigate the situation

Criteria we consider:

• Does situation qualify under our exceptions?
• How soon after charge did you contact us?
• How much have you used the service?
• Is this a recurring issue?
• Account history

Step 3: Decision

If approved:

• We'll process the refund
• You'll receive confirmation email
• Refund appears in 5-10 business days (depending on payment method)
• Account status will be updated

If denied:

• We'll explain why
• We'll offer alternatives (cancel subscription, support, etc.)
• You can still use service through end of billing period

Disputed Charges and Chargebacks

Before Filing a Chargeback

Please contact us first:

• Email: help@evy.so
• We resolve most issues quickly (within 2-3 business days)
• Chargebacks hurt small businesses and cost us fees
• We're reasonable people who want happy customers

If You File a Chargeback

What happens:

• Your EVY account will be immediately suspended
• Access to all data and documents removed
• We will provide evidence to payment processor/bank
• If chargeback is successful, account remains closed
• If chargeback is denied, you still owe the payment

Chargeback vs. Refund Request:

• ✅ Refund Request: Fast, friendly, account intact, costs us nothing
• ❌ Chargeback: Slow, adversarial, account suspended, costs us $15-25 fee

Legitimate use of chargebacks:

• Fraudulent charge you didn't report to us
• We didn't respond to your refund request
• You can't reach us (unlikely - we monitor help@evy.so daily)

EU Consumer Rights

If you are a consumer located in the European Union, you have certain rights under EU Directive 2011/83/EU (Consumer Rights Directive).

14-Day Right of Withdrawal

EU consumers have the right to cancel within 14 days of purchase without giving a reason and receive a full refund.

Good news: Our 14-day money-back guarantee applies to all customers worldwide, regardless of whether you've used the service. This means our policy meets and exceeds EU consumer protection requirements.

Consumer Protection Authorities

EU consumers have the right to lodge complaints with their national consumer protection authority. Links to EU consumer authorities: https://ec.europa.eu/info/live-work-travel-eu/consumer-rights-and-complaints_en

Payment Methods and Refund Processing

How Refunds Are Processed

Credit/Debit Card:

• Refund issued to original card
• Appears in 5-10 business days
• Shows as "EVY Labs LLC Refund" or similar

PayPal:

• Refund issued to PayPal account
• Usually instant to PayPal balance
• May take 3-5 days to bank if transferred

Other Payment Methods:

• Refund issued via same method
• Timeline varies by provider

Currency

• Refunds issued in same currency as original charge
• Exchange rates may vary if your bank converts currencies

Fees

We do NOT charge:

• Refund processing fees
• Cancellation fees
• Administrative fees

However:

• Payment processor may charge currency conversion fees
• Your bank may charge foreign transaction fees
• These are beyond our control

Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes:

• We'll update the "Last Updated" date at the top
• We'll notify you via email if you have an active subscription
• Changes take effect immediately for new subscriptions
• Changes take effect at your next renewal for existing subscriptions

Continued use of EVY after changes means you accept the updated policy.

Questions?

Common Questions

Q: Can I get a refund if I don't like the service?

A: Yes! Within 14 days of your first purchase, you can get a full refund for any reason—no questions asked. After 14 days, we review requests on a case-by-case basis.

Q: Does the 14-day guarantee apply to renewals?

A: The 14-day guarantee applies to your initial subscription only. For renewals, refund requests are reviewed case-by-case. You can always cancel before your renewal date to avoid being charged.

Q: Can I pause my subscription instead of cancelling?

A: We don't currently offer subscription pausing. You can cancel and resubscribe anytime without losing your data.

Q: What if I subscribed by accident?

A: No problem—our 14-day money-back guarantee covers accidental subscriptions. Just email help@evy.so and we'll process your refund.

Q: How long does a refund take?

A: Refunds typically appear in 5-10 business days, depending on your payment method and bank.

Still Have Questions?

Email: help@evy.so

Subject: "Refund Policy Question"

We typically respond within 1-2 business days.

Related Policies

For more information about using EVY, please review:

• Terms of Service - Overall agreement, subscription terms
• Privacy Policy - How we handle your data

Contact Information

Email: help@evy.so

Website: https://evy.so

For refund requests: help@evy.so (Subject: "Refund Request")

For billing questions: help@evy.so (Subject: "Billing Question")

For technical issues: help@evy.so (Subject: "Technical Issue")

Summary

The Bottom Line:

• 14-day money-back guarantee on your first subscription—no questions asked
• After 14 days, we review refund requests on a case-by-case basis
• Billing errors and fraud are always fully refunded
• You can cancel anytime and keep access until your period ends

Our Commitment:

• Be transparent about our policy
• Respond quickly to requests (2-3 business days)
• Treat each case fairly
• Help you get value from EVY
• Never charge hidden fees

Thank you for using EVY! We're here to help if you have any questions or concerns.